Guiding Principles

At OTP, Continuous Improvement Drives Our Guiding Principles

OTP’s mission and core values guide much of what we do and how we act. Ultimately, however, we have to bring these lofty ideas into daily practice through our COMMIT process in order to achieve results. To help us focus our efforts on our customers, our associates and managing our business, we look to our guiding principles.

Every day, every month, every year, we work to:

• Continuously Improve our Customers’ Experience with OTP
• Continuously Improve our Associates’ Experience with OTP
• Continuously Improve our Profitability